상담사 통화 조회

GET

operator-calls

{operator_call_id}

상담사 통화 조회

curl --request GET \
  --url https://client-api.tryvox.co/v3/operator-calls/{operator_call_id} \
  --header 'Authorization: Bearer <token>'

import requests

url = "https://client-api.tryvox.co/v3/operator-calls/{operator_call_id}"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://client-api.tryvox.co/v3/operator-calls/{operator_call_id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://client-api.tryvox.co/v3/operator-calls/{operator_call_id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://client-api.tryvox.co/v3/operator-calls/{operator_call_id}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://client-api.tryvox.co/v3/operator-calls/{operator_call_id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body

{
  "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "agent": {
    "agent_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "agent_version": "current"
  },
  "call_type": "inbound",
  "operator": {
    "member_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>",
    "external_id": "<string>"
  },
  "status": "connecting",
  "requested_at": 123,
  "opt_out_sensitive_data_storage": true,
  "call_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "customer_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "from_number": "<string>",
  "to_number": "<string>",
  "presentation_number": "<string>",
  "disconnection_reason": "operator_hangup",
  "answered_at": 123,
  "start_at": 123,
  "end_at": 123,
  "transcript": [
    {
      "role": "operator",
      "content": "<string>",
      "start_at": 123,
      "recording_start_offset_ms": 1,
      "recording_end_offset_ms": 1
    }
  ],
  "recording_url": "<string>",
  "recording_offset_ms": 123,
  "call_cost": {
    "total_cost": "<string>",
    "breakdown": {
      "takeover_fee": {
        "duration_ms": 123,
        "billsec": 123,
        "rate": "<string>",
        "amount": "<string>"
      },
      "outbound_fee": {
        "duration_ms": 123,
        "billsec": 123,
        "rate": "<string>",
        "amount": "<string>"
      }
    }
  }
}

Authorizations

Authorization

string

header

required

조직 API 키를 Authorization: Bearer <token> 형식으로 보냅니다.

Path Parameters

operator_call_id

string<uuid>

required

상담사 통화 ID입니다.

Response

성공 응답

string<uuid>

required

operator call 고유 식별자.

agent

OperatorCallAgentMapping · object | null

required

선행 AI 통화의 에이전트 매핑입니다. standalone이거나 선행 통화의 매핑을 확인할 수 없으면 null입니다.

Show child attributes

call_type

enum<string>

required

상담사 기준 통화 시작 방향. 기존 AI call이 상담사에게 전달되면 inbound, 상담사가 직접 발신하면 outbound입니다.

Available options:

inbound,

outbound

operator

OperatorCallOperatorRef · object

required

담당 operator.

Show child attributes

status

enum<string>

required

operator call lifecycle 상태. 값별 의미와 전이는 enum 정의를 참조합니다.

Available options:

connecting,

operator_ready,

dialing,

ongoing,

ending,

ended,

failed

requested_at

integer

required

operator call 요청/행 생성 시각 (unix ms).

opt_out_sensitive_data_storage

boolean | null

required

현재 응답에 적용된 effective storage opt-out. takeover는 조회 시점 parent AI call 정책에서 파생하며, parent 소유를 증명할 수 없으면 null.

call_id

string<uuid> | null

선행 AI call id. standalone operator call이면 null.

customer_id

string<uuid> | null

연결된 고객의 고유 식별자.

from_number

string | null

발신 번호.

to_number

string | null

수신(고객) 번호.

presentation_number

string | null

발신 표시 번호.

disconnection_reason

enum<string> | null

operator call 종료 사유. 진행 중이거나 미등록 내부 사유면 null.

Available options:

operator_hangup,

user_hangup,

dial_failed,

dial_no_answer,

dial_busy,

orphaned_no_agent_pickup,

error_voxai,

system_hangup

answered_at

integer | null

PSTN 응답 시각 (unix ms).

start_at

integer | null

사람 구간 시작 시각 (unix ms).

end_at

integer | null

사람 구간 종료 시각 (unix ms).

transcript

OperatorCallTranscriptItem · object[] | null

사람 상담 구간 전체 대화록. 발생 시각 오름차순. 실제 발화가 없으면 빈 배열이고, privacy 또는 parent 소유 미증명으로 공개할 수 없으면 null.

Show child attributes

recording_url

string | null

사람 상담 구간 녹음 URL. finalized 녹음은 15분 signed URL이며, 녹음 없음·미완료·옵트아웃이면 null.

recording_offset_ms

integer | null

물리 콜 녹음 시작 대비 사람 상담 구간 시작 오프셋 (ms).

call_cost

OperatorCallCost · object | null

operator call 비용. 과금 데이터가 아직 없으면 null.

Show child attributes

상담사 통화 조회

curl --request GET \
  --url https://client-api.tryvox.co/v3/operator-calls/{operator_call_id} \
  --header 'Authorization: Bearer <token>'

import requests

url = "https://client-api.tryvox.co/v3/operator-calls/{operator_call_id}"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://client-api.tryvox.co/v3/operator-calls/{operator_call_id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://client-api.tryvox.co/v3/operator-calls/{operator_call_id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://client-api.tryvox.co/v3/operator-calls/{operator_call_id}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://client-api.tryvox.co/v3/operator-calls/{operator_call_id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body

{
  "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "agent": {
    "agent_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "agent_version": "current"
  },
  "call_type": "inbound",
  "operator": {
    "member_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>",
    "external_id": "<string>"
  },
  "status": "connecting",
  "requested_at": 123,
  "opt_out_sensitive_data_storage": true,
  "call_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "customer_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "from_number": "<string>",
  "to_number": "<string>",
  "presentation_number": "<string>",
  "disconnection_reason": "operator_hangup",
  "answered_at": 123,
  "start_at": 123,
  "end_at": 123,
  "transcript": [
    {
      "role": "operator",
      "content": "<string>",
      "start_at": 123,
      "recording_start_offset_ms": 1,
      "recording_end_offset_ms": 1
    }
  ],
  "recording_url": "<string>",
  "recording_offset_ms": 123,
  "call_cost": {
    "total_cost": "<string>",
    "breakdown": {
      "takeover_fee": {
        "duration_ms": 123,
        "billsec": 123,
        "rate": "<string>",
        "amount": "<string>"
      },
      "outbound_fee": {
        "duration_ms": 123,
        "billsec": 123,
        "rate": "<string>",
        "amount": "<string>"
      }
    }
  }
}

통화